Return & Refund Policy

1. Overview

At Elvynor Sleep Comfort, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions, timelines, and procedures for returns, exchanges, and refunds. By placing an order with us, you agree to the terms outlined below.

2. Return Window

We accept return requests within 7 days after the customer receives the product, based on the confirmed delivery date shown by the carrier.

Requests submitted after the 7-day return window may not be eligible for return or refund.

3. Exchange Period

Customers may request an exchange within 10 days of delivery in the following situations:

  • The item is defective or damaged

  • The wrong product was delivered

  • The item has the wrong size, color, or variant

If the requested replacement is unavailable, we may offer:

  • A full refund, or

  • Store credit (with customer approval)

4. Return Eligibility Conditions

To qualify for a return, items must meet all of the following:

  • Unused and unwashed

  • In original condition

  • In original packaging

  • Free from stains, odors, or signs of wear

  • Include all accessories and tags (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or washed products

  • Items damaged due to misuse or improper handling

  • Products without original packaging

  • Final sale or clearance items (if applicable)

  • Gift cards or promotional items (if applicable)

6. How to Request a Return

To start a return or exchange, please follow these steps:

  1. Email contact@elvynor.store

  2. Provide:

    • Order number

    • Full name used for the order

    • Reason for return

    • Photos or videos (if the item is defective or incorrect)

  3. Our support team will review your request within 24–48 business hours

  4. If approved, we will provide return instructions and the return address

Please do not send items back without prior authorization.

7. Return Shipping Costs

  • Customers are responsible for return shipping fees unless:

    • The item is defective

    • The wrong item was shipped

    • The product arrived damaged

Original shipping costs (if any) are non-refundable.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

8. Inspection Process

All returned items are inspected upon arrival.

Depending on the inspection result:

  • Full refund may be issued

  • Partial refund may be issued (if item condition is reduced)

  • Return may be rejected if conditions are not met

Customers will be notified via email regarding the decision.

9. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

We do not provide cash refunds for online purchases.

10. Refund Processing Time

After the returned item is received and approved:

  • Refund processing time is 5–10 business days

  • Your bank or payment provider may take additional time to post the funds

If you have not received your refund after this period, please contact us.

11. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of:

    • The damaged item

    • Packaging

    • Shipping label

We will arrange a replacement or refund at no additional cost.

12. Incorrect or Missing Items

If you receive the wrong item or something is missing:

  • Notify us within 48 hours

  • We will investigate and provide a replacement or suitable solution

13. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

14. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. Email contact@elvynor.store for assistance

15. Policy Updates

Elvynor Sleep Comfort reserves the right to modify or update this Return & Refund Policy at any time.
Changes become effective immediately once posted on our website.

16. Contact Information

For any return, exchange, or refund inquiries:

Elvynor Sleep Comfort
Email: contact@elvynor.store
Phone: (561) 555-0202
Address: 2 Richcreek Ridge Ln, Landisburg PA 17040, United States

Customer support typically responds within 24–48 business hours.