FAQ

Orders

Q: How do I place an order?
Simply select your desired product, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, the order must follow the return process.

Shipping

Q: Do you offer free shipping?
Yes. We provide free standard shipping within the United States.

Q: Do you ship internationally?
No, we currently ship within the United States only.

Q: How long does delivery take?
Processing takes 3–4 business days, and shipping typically takes 5–6 business days.

Q: Will I receive a tracking number?
Yes. A tracking number will be emailed once your order is shipped.

Returns & Refunds

Q: What is your return window?
We accept returns within 7 days after delivery.

Q: Can I request an exchange?
Yes, exchanges can be requested within 10 days of receiving the item.

Q: When will I receive my refund?
Refunds are processed within 5–10 business days after approval.

Products

Q: What if I receive a damaged or incorrect item?
Please contact us within 48 hours with photos, and we will arrange a replacement or refund.

Q: Are your product descriptions accurate?
We strive to provide clear and honest descriptions, including features and specifications.

Contact

Q: How can I contact customer support?
You can reach us at:

Email: contact@elvynor.store
Phone: (561) 555-0202